COVID-19 Delivery Update
Due to the government implementing restrictions on movement for all non-essential reasons, we have taken the decision to suspend all deliveries until the lock down restrictions are relaxed and we return to a more normal way of life.
We will be taking guidance from the government about when this will be. In the meantime, please continue to brows our website and any orders you would like to place will be held in a queue and delivered in order when the restrictions are relaxed.
If you live locally to one of our stores please use the FREE DELIVERY coupon relating to your nearest store. The coupon codes are:
Thank you for your continued custom during these difficult times.
This clause supersedes the Delivery clause below.
If you disagree with any part of these terms and conditions, please do not use our website.
The term The Lemon Tree Ltd or; us; refers to the owner of the website whose registered office is The Lemon Tree Ltd, 24 High Street, Banstead, Surrey, SM7 2NL. Our company registration number is 3420642. The term you; refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
The information is provided by The Lemon Tree Ltd, and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
We attempt to be as accurate as possible with our product descriptions but on occasion we do make errors that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Prices and availability of items are subject to change without notice. The prices advertised on this site include VAT. All prices are in GBP. We accept major credit and debit cards through our secure payment server. No credit card details are stored on our database.
We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice (including after you may have submitted your order). If this is the case you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to purchase not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Delivery times are calculated in working days (Monday to Friday). If you order after 3 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow one extra working day for us to process your order.
Most orders should be delivered to you within 4 working days however, please allow 7 days before contacting us. We will attempt to email you if we become aware of an unexpected delay.
Pictures are non stock items and may take up to 6 weeks to deliver although we make every effort to deliver pictures in 2 weeks. We will email you with a more accurate delivery date when we have it.
At present The Lemon Tree Ltd sends goods within the UK mainland. If however you have a special request please contact us and we can quote on shipping costs accordingly.
We currently charge £4.95 P&P on all orders no-matter of the order value or size with the exception for pictures which have a current charge of £10.00 P&P.
All goods are sent on a ‘signed for’ service.
Under the Distance Selling Regulations (DSR) you have 7 days from the receipt of ordered goods to cancel the order. If you wish to do so, you must return the goods in their original condition at your own expense to The Lemon Tree Ltd, 6 High Street, Cobham, Surrey, KT11 3DY. Please enclose details of your order with the goods, together with your reason for returning. Please ensure that the goods are properly packaged in their original packaging: you have a statutory duty under the DSR to take reasonable care of the goods, and we may refuse a refund if you fail to do so.
The Lemon Tree Ltd is not responsible for customer returns that are not received. Please note proof of postage is not proof of delivery, and we recommend returning high-value items using a registered post service. A refund of the amount paid for the goods and the p&p will be made to your credit/debit card following receipt of the returned goods. Please note that we will not refund the cost of returning goods unless those goods are faulty. We aim to process refunds within 5 working days.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
Every effort is made to keep the website up and running smoothly. However, The Lemon Tree Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
This website and its content is copyright of The Lemon Tree Ltd; © 2019. All rights reserved.
However, there are additional activities on our site that require you to be registered. For example, to receive our newsletter and enter some of our competitions. As part of the registration process, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.